Lee Collins
About Lee Collins
Lee Collins is an Implementation Engineer at CallMiner, where he has worked since 2019. He has a background in technical support and integrations, with previous roles at Paysafe Group, Parexel, and Hutchison Ports UK.
Work at CallMiner
Lee Collins has been employed at CallMiner as an Implementation Engineer since 2019. In this role, he is responsible for implementing solutions that enhance customer experience and operational efficiency. His work involves collaborating with clients to ensure successful integration of CallMiner's technology into their existing systems.
Previous Experience in Technical Support
Before joining CallMiner, Lee Collins worked at Paysafe Group as a Technical Support and Integrations Specialist from 2012 to 2015. He provided technical assistance and managed integrations for clients in Cambridge, Cambridgeshire, United Kingdom. Following this, he served as a Technical Support Engineer at Parexel from 2016 to 2019 in Waltham, Massachusetts, United States, where he continued to develop his expertise in technical support.
Experience in Software Support
Lee Collins also held a position as a Software Support Specialist at Hutchison Ports UK from 2015 to 2016. During this year in Cambridge, Cambridgeshire, United Kingdom, he focused on providing software support to ensure the smooth operation of systems used by the organization.
Education and Expertise
Lee Collins earned a Bachelor of Science degree from De Montfort University, where he studied from 2008 to 2012. His educational background has provided him with a solid foundation in technical skills and knowledge necessary for his roles in technical support and implementation engineering. Additionally, he attended Lodge Park Technology College from 2001 to 2008, furthering his education prior to university.