Liam Miller
About Liam Miller
Liam Miller is a Product Analyst at CallMiner, where he has worked since 2021. He has a background in insurance sales and speech analysis, demonstrating strong skills in training delivery and team leadership.
Work at CallMiner
Liam Miller has been employed at CallMiner since 2021 as a Product Analyst. In this role, he focuses on utilizing CallMiner Speech Analytics Software to extract actionable insights. His responsibilities include analyzing product performance and contributing to the enhancement of team capabilities. His tenure at CallMiner has allowed him to apply his analytical skills in a dynamic environment.
Previous Experience at Direct Line Group
Prior to his current role, Liam Miller worked at Direct Line Group for a total of ten years. He started as an Insurance Sales and Retention Representative from 2011 to 2018, where he developed skills in customer engagement and retention strategies. Following this position, he transitioned to a Speech Analyst role from 2018 to 2021, where he focused on analyzing speech data to improve customer interactions.
Education and Expertise
Liam Miller possesses strong expertise in training delivery and enhancing team performance. His experience in both sales and analytical roles has equipped him with a unique skill set that combines customer service and data analysis. He is proficient in leveraging speech analytics to derive insights that inform product development and improve operational efficiency.
Leadership and Teamwork Skills
Liam Miller has demonstrated leadership abilities throughout his career, particularly in team settings. His experience includes taking on team leadership roles, where he effectively collaborates with colleagues to achieve common goals. His focus on enhancing team capabilities contributes to overall performance improvements in the organizations he has worked for.