Makeba Watkins
About Makeba Watkins
Makeba Watkins is an Enterprise Support Engineer with extensive experience in application support and development, having worked for notable companies such as HealthLogic Systems Corporation, Bank of America, and Acoustic. She holds a Bachelor of Science in Computer Science from The University of Alabama and has a strong background in data analysis, technical solutions, and project management.
Work at CallMiner
Makeba Watkins currently serves as an Enterprise Support Engineer at CallMiner, a position she has held since 2021. In this role, she utilizes her expertise in application support to address complex technical issues. Her responsibilities include providing high-level support and collaborating with team members to implement effective solutions. Watkins operates within the Atlanta Metropolitan Area, contributing to the company's mission of enhancing customer experience through data-driven insights.
Previous Experience at Bank of America
Makeba Watkins worked at Bank of America for a total of 13 years, holding various roles in application support and development. From 2006 to 2014, she served as a Developer/Application Support Specialist, followed by a position as an Application Support Specialist from 2014 to 2019. In these roles, she provided L2/L3 application software support across multiple applications, demonstrating her proficiency in both Windows and Unix environments.
Experience at HealthLogic Systems Corporation
Watkins began her career at HealthLogic Systems Corporation, where she worked as a Developer from 1999 to 2006. During her seven years in this role, she gained valuable experience in software development and contributed to various projects in the Greater Atlanta Area. This foundational experience set the stage for her subsequent roles in application support and technical solutions.
Technical Support Role at Acoustic
In 2020, Makeba Watkins briefly worked as a Technical Support Engineer at Acoustic for nine months. In this position, she provided technical support and assistance, further enhancing her skills in troubleshooting and problem-solving within the technology sector. This role contributed to her overall expertise in application support and customer service.
Education and Expertise
Makeba Watkins earned a Bachelor of Science degree in Computer Science from The University of Alabama. Her educational background has equipped her with the knowledge and skills necessary to excel in her roles in application support and technical solutions. She specializes in data analysis and process development, showcasing her ability to address complex problems effectively.