Matthew Pratt
About Matthew Pratt
Matthew Pratt is a Business Analyst at CallMiner, where he has worked since 2020 in Nottingham, England. He has a background in customer care and project management, with previous roles at Experian Consumer Services and a strong expertise in speech and trend analysis.
Work at CallMiner
Matthew Pratt has been employed at CallMiner as a Business Analyst since 2020. He operates from Nottingham, England, United Kingdom. In this role, he specializes in speech and trend analysis, particularly within contact center environments. He regularly presents insights to both internal stakeholders and external customers. Additionally, he trains clients on the Eureka speech analytics platform, customizing it to meet their specific needs. His contributions also support the sales team by providing valuable insights that assist in securing new clients and retaining existing ones.
Previous Experience at Experian Consumer Services
Prior to his current position, Matthew Pratt worked at Experian Consumer Services in various roles. He served as a Customer Care Team member from 2017 to 2018 in Nottingham, UK. He then transitioned to the role of Multi-Channel Complaint Case Manager from 2018 to 2020, also in Nottingham. In 2019, he briefly worked as a Project Associate in Cape Town, South Africa, for one month. He started his career at Experian as a Junior Data Analyst in 2020 for five months in Nottingham.
Education and Expertise
Matthew Pratt studied Mathematics at Nottingham Trent University, where he achieved a Certificate of Higher Education from 2014 to 2017. He also attended Barrow Sixth Form College from 2012 to 2014. His educational background has equipped him with expertise in speech and trend analysis, particularly relevant to contact centers. He possesses a comprehensive understanding of contact center KPIs, regulations, and behaviors, which he applies in his current role.
Early Career and Other Roles
Matthew Pratt's early career included various positions that contributed to his professional development. He worked as a Kitchen Associate at JD Wetherspoon from 2016 to 2017 in Nottingham. He also held a position as a Gate Steward at Festaff in 2015 for one month at Donnington Park and Strathallan Castle. Additionally, he served as a Shop Assistant at Cancer Research UK (CRUK) for one month in 2016 in Nottingham.