Misty Mastracco
About Misty Mastracco
Misty Mastracco serves as the Senior Director of Customer Strategy & Analytics at CallMiner, where she has worked since 2020. She has extensive experience in customer success and analytics, having held various leadership roles at CallMiner, Phillips & Cohen Associates, and Bank of America.
Current Role at CallMiner
Misty Mastracco serves as the Senior Director of Customer Strategy & Analytics at CallMiner. She has held this position since 2020, contributing to the company's focus on enhancing customer engagement through data-driven strategies. Her role involves overseeing analytics initiatives that support customer success and drive strategic decision-making.
Previous Experience at CallMiner
Misty Mastracco has extensive experience at CallMiner, where she has held multiple roles. She was the Senior Director of Customer Success from 2018 to 2019 and served as the Customer Success Director from 2015 to 2017. Additionally, she worked as the Senior Director of Customer Success & Consulting for a brief period in 2019. Her tenure at CallMiner spans several years, showcasing her expertise in customer success management.
Experience at Phillips & Cohen Associates, Ltd.
Misty Mastracco worked at Phillips & Cohen Associates, Ltd. as the Senior Vice President overseeing Global Operations Strategy, Management Information Systems (MIS)/Analytics, Client Services, and Sales from 2007 to 2014. This role involved strategic leadership across multiple operational areas, contributing to the company's growth and client service excellence.
Background in Banking and Compliance
Misty Mastracco has a background in banking, having worked at Bank of America from 2001 to 2006. In her role as Director of Consumer Risk Operations, she focused on Compliance & Analytics, Learning & Consulting, and Performance Management. This experience provided her with a strong foundation in risk management and operational compliance.
Education and Expertise
Misty Mastracco studied at Virginia Tech, where she achieved a degree in Business Management. Her educational background supports her expertise in customer strategy, analytics, and operational management, equipping her with the skills necessary for her leadership roles in various organizations.