Neil Mc Gillen
About Neil Mc Gillen
Neil McGillen is an E-Learning Training Manager with extensive experience in developing training programs for call centers and contact centers. He has held various roles in organizations such as CallMiner, Fluke Corporation, and Apple Inc., and possesses skills in business intelligence analysis.
Current Role as E-Learning Training Manager
Neil Mc Gillen currently serves as the E-Learning Training Manager at CallMiner, a position he has held since 2022. In this role, he is responsible for overseeing the development and implementation of e-learning training programs. His focus is on enhancing the training experience for employees, particularly in the context of call centers and contact centers. This position allows him to leverage his extensive background in training and instructional design.
Previous Experience at CallMiner
Before his current role, Neil Mc Gillen worked at CallMiner as a Training Specialist E-Learning from 2014 to 2016. During his two years in this position, he contributed to the development of training materials and programs aimed at improving employee performance and customer interactions. His experience at CallMiner laid a strong foundation for his future roles in e-learning.
Professional Background in E-Learning Development
Neil Mc Gillen has a robust background in e-learning development, having worked at Fluke Corporation in various capacities. He served as the E-Learning Manager from 2016 to 2021 and later as the Sr. E-Learning Development Manager for five months in 2021-2022. His roles involved creating and managing training programs that catered to remote employees, showcasing his adaptability in a changing work environment.
Education and Training Certifications
Neil Mc Gillen earned a Bachelor's degree in Business Administration from the University of Nebraska at Omaha, studying from 1984 to 1988. Additionally, he studied Training & Instructional Design at the Institute of Management Development, where he achieved the ASTD Certified Trainer designation in 1995. This educational background supports his expertise in developing effective training programs.
Comprehensive Training Experience
Neil Mc Gillen has extensive experience in training across various industries. His career includes roles at companies such as Apple Inc., Merrill Lynch, AT&T, Sony Electronics, and First Data Corporation. He has developed a strong skill set in business intelligence analysis and technical service training, enhancing his ability to create comprehensive e-learning solutions tailored to specific organizational needs.