Nkosana Hlazo
About Nkosana Hlazo
Nkosana Hlazo is a Software Support Engineer with a Bachelor's degree from the University of Texas at Dallas. He has extensive experience in software development and support, having worked at various companies including SWC Group, CallMiner, and RF-Smart.
Work at CallMiner
Nkosana Hlazo has been employed at CallMiner since 2018, serving as a Software Support Engineer. In this role, he is responsible for providing technical support and solutions to clients, ensuring the effective use of CallMiner's software products. His position involves troubleshooting issues, implementing software updates, and collaborating with other teams to enhance customer satisfaction. CallMiner is known for its focus on customer engagement analytics, and Hlazo's contributions support the company's mission to improve client interactions through data-driven insights.
Education and Expertise
Nkosana Hlazo earned his bachelor's degree from the University of Texas at Dallas. His educational background provides a foundation in software development and engineering principles, which he applies in his current roles. Hlazo's expertise spans software support and development, with a strong emphasis on problem-solving and technical troubleshooting. His academic training complements his professional experience, enabling him to effectively address complex software issues.
Background
Nkosana Hlazo has a diverse professional background in software development and support. He began his career at Media Defined, Inc. as a DevOps Engineer, where he worked for eight years from 2004 to 2012 in Dallas, Texas. Following this, he joined SWC Group, LP as a Senior Software Developer, contributing to various projects for six years until 2018. Since then, he has transitioned to roles focused on software support, currently holding positions at CallMiner and RF-Smart.
Previous Employment at SWC Group, LP
At SWC Group, LP, Nkosana Hlazo worked as a Senior Software Developer from 2012 to 2018 in Carrollton, Texas. His responsibilities included developing software solutions and collaborating with teams to enhance product functionality. This role allowed him to gain significant experience in software development, which he has leveraged in his subsequent positions. His tenure at SWC Group contributed to his technical skills and understanding of software engineering practices.
Current Role at RF-Smart
Since 2020, Nkosana Hlazo has also been working as a Software Support Engineer at RF-Smart, a division of ICS. In this position, he provides technical assistance and support for RF-Smart's software solutions. His role involves addressing customer inquiries, resolving software-related issues, and ensuring that clients can effectively utilize RF-Smart's offerings. This dual role enhances his expertise in software support and customer engagement.