Richard Britt
About Richard Britt
Richard Britt serves as the Vice President of Artificial Intelligence at CallMiner, where he leads AI research and focuses on Natural Language Processing. He has extensive experience in operations and strategy, having held various leadership roles at Encore Capital Group, Capital One, and other organizations.
Work at CallMiner
Richard Britt has served as the Vice President of Artificial Intelligence at CallMiner since 2018. In this role, he leads the AI research arm, focusing on advancements in Natural Language Processing and AI applications for Human to Human interactions. He is also responsible for growing the Data Science Consulting Services practice, which involves collaborating with clients to develop tailored models and extract valuable insights. Additionally, he champions the Diversity, Equity, and Inclusion initiative, aiming to foster an inclusive environment within the organization.
Previous Experience at Encore Capital Group
Richard Britt held multiple positions at Encore Capital Group from 2011 to 2018. He began as the Director of Operations from 2011 to 2013, then transitioned to the role of Director of Global Quality and Consumer Interaction from 2013 to 2014. He served as the Director of Consumer Data Management and Strategy from 2014 to 2016, and finally, he was the Director of Global Operations from 2016 to 2018. In these roles, he guided teams to identify revenue opportunities and develop strategic initiatives.
Career Background
Richard Britt has a diverse professional background spanning various industries. He worked at Capital One in several capacities, including Senior Business Manager for Cross Sales and Up Market Acquisition, and Call Center Operations Manager. He also served as Vice President of Strategy, Growth, and Development at ACCENT Marketing, and as a Sr. Regional Mortgage Specialist at Bancone Financial Service. His early career included a role as Branch Manager at Norwest Financial.
Education and Expertise
Richard Britt studied Economics at Penn State University from 1987 to 1991. His educational background laid the foundation for his extensive career in operations, strategy, and data management. His expertise encompasses artificial intelligence, natural language processing, and data science, which he applies in his current role at CallMiner to drive innovation and strategic growth.