Ryan Cullen
About Ryan Cullen
Ryan Cullen is an Enterprise Sales Director at CallMiner, with a strong background in telecommunications and customer experience strategies. He has held various sales roles at notable companies, including Capacity, Zendesk, and Interactive Intelligence, and possesses skills in artificial intelligence and business process automation.
Current Role at CallMiner
Ryan Cullen serves as the Enterprise Sales Director at CallMiner, a position he has held since 2022. In this role, he focuses on driving sales strategies and enhancing customer engagement through advanced analytics and customer interaction solutions. His expertise in artificial intelligence and natural language processing supports his efforts in delivering effective solutions to clients.
Previous Experience in Sales Management
Prior to his current role, Ryan Cullen held various positions in sales management across several organizations. He worked at Wix.com as the Director of Sales for North America from 2021 to 2022. Before that, he was a Senior Enterprise Account Executive at Zendesk from 2019 to 2021. His experience also includes roles at Interactive Intelligence, G3 Technology Partners, and Genesys, where he developed a strong foundation in solution sales and customer interactions.
Education and Expertise
Ryan Cullen earned a Bachelor of Science in Kinesiology from Michigan State University, where he studied from 1996 to 2001. He later obtained an MBA in Executive Management from Indiana Wesleyan University, completing his studies from 2006 to 2008. His educational background complements his professional expertise in telecommunications, workforce management, and business process automation.
Skills in Technology and Customer Experience
Ryan Cullen possesses a diverse skill set that includes artificial intelligence, natural language processing, and business process automation. He specializes in enhancing customer experience strategies through multi-channel contact center solutions and collaborative unified communications. His knowledge extends to CRM, knowledge management, and field service solutions, making him well-equipped to address client needs.
Sales Management Experience
Ryan Cullen has extensive experience in managing both direct and indirect sales teams. He has worked in various capacities, including as a Territory Manager at Capacity and as a Mid-Market Territory Manager at Interactive Intelligence. His roles have involved delivering solutions that improve customer interactions and streamline sales processes across different industries.