Scott Kendrick
About Scott Kendrick
Scott Kendrick serves as the Senior Vice President of Strategy & Alliances at CallMiner, where he focuses on driving market leadership and enhancing customer engagement through AI-driven analytics. He has over 30 years of experience in software strategy, marketing, and product management, having held various leadership roles in notable companies.
Current Role at CallMiner
Scott Kendrick serves as the Sr. Vice President of Strategy & Alliances at CallMiner, a position he has held since 2023. In this role, he guides the company's strategic focus to enhance market leadership and promote the adoption of AI-driven interaction analytics. Kendrick is responsible for managing CallMiner's ecosystem of partners, which includes both channel and technology partners. His work aims to optimize customer engagement and experience management through advancements in natural language processing and generative AI.
Previous Experience at CallMiner
Prior to his current role, Scott Kendrick held multiple positions at CallMiner. He served as Vice President of Marketing from 2016 to 2020, where he focused on marketing strategies and product positioning. Following this, he transitioned to the role of Vice President of Strategy from 2020 to 2023, contributing to the company's strategic initiatives and market expansion efforts. His tenure at CallMiner spans a total of seven years.
Career Background in Software Management
Scott Kendrick has over 30 years of experience in web and desktop software strategy, marketing, and product management. His career includes significant roles at various companies. He worked at Corel as Director of Product Management/Marketing for New Ventures from 2000 to 2004 and as Group Program Manager for Web Features, Products, and Communities from 1999 to 2000. Earlier in his career, he served as a Product Manager at IMSI from 1997 to 1998.
Educational Background
Scott Kendrick studied at Queen's University, where he earned a Bachelor of Science in Engineering (BScE) with a focus on Civil Engineering. His academic journey spanned from 1990 to 1994, providing him with a solid foundation in engineering principles that he has applied throughout his career in technology and software management.
Expertise in Market Strategy
Kendrick specializes in market segmentation and product positioning, utilizing voice of customer research to define market requirements. His expertise also includes guiding strategic initiatives that drive customer engagement and enhance experience management. Through his roles, he has demonstrated a commitment to leveraging technology to improve business outcomes.