Steve Mc Cool
About Steve Mc Cool
Steve Mc Cool is a Senior Account Director in Healthcare at CallMiner, where he has worked since 2024. He has a strong background in sales and business development, with notable achievements at various companies, including OpenText and Genesys.
Work at CallMiner
Steve Mc Cool serves as the Senior Account Director for Healthcare at CallMiner, a role he has held since 2024. He operates remotely and focuses on enhancing customer experience and contact center efficiency through advanced AI capabilities. His responsibilities include managing client relationships and driving the adoption of conversation analytics within the healthcare sector.
Previous Experience in Sales
Before joining CallMiner, Steve Mc Cool held various senior sales positions in the technology and healthcare sectors. He worked at OpenText as a Senior Account Executive, where he was recognized as Rookie of the Year and a member of the Million $$$ Club from 2021 to 2023. He also served at Genesys, where he was a President's Club winner and ranked among the top 10 in revenue generation from 2015 to 2017.
Education and Expertise
Steve Mc Cool earned a Bachelor of Business Administration (BBA) from Baylor University - Hankamer School of Business, completing his studies from 1983 to 1987. He possesses extensive expertise in artificial intelligence (AI) and machine learning (ML) technologies, particularly within the healthcare sector, and has a strong understanding of conversation analytics and its role in extracting valuable insights from customer interactions.
Career Background
Steve Mc Cool's career spans several key positions in sales and business development. He has worked at companies such as Working Solutions, PSS Help, Intervoice Incorporated, and Servion Global Solutions. His roles have included Senior Account Executive and Director of Sales, where he consistently demonstrated a capacity for driving revenue and improving customer engagement.
Achievements in Sales Performance
Throughout his career, Steve Mc Cool has achieved notable recognition for his sales performance. At Genesys, he was a top performer, securing nine new logos and ranking #3 in revenue. His contributions at OpenText earned him accolades such as Rookie of the Year and membership in the Million $$$ Club, highlighting his effectiveness in sales and client relationship management.