Terri Roberts Willis
About Terri Roberts Willis
Terri Roberts Willis serves as the Office Manager at CallMiner in Waltham, where she has worked since 2018. She holds a Master's Degree in Religion/Religious Studies from Harvard Extension School and a Bachelor's Degree in Public Policy and Community Service from Emory and Henry College.
Work at CallMiner
Terri Roberts Willis has served as the Office Manager at CallMiner since 2018, contributing to the organization for six years in Waltham. In her role, she provides logistical support for culture initiatives and internal meetings. She coordinates and conducts new hire and annual background and drug tests as part of her HR responsibilities. Additionally, she creates content for the Recruiting and Cultural Instagram Page, compiles various HR reports, and manages the internal devices and inventory database for office and IT equipment. Terri also supports the CFO and Finance & Accounting operational teams with credit card reconciliation and accounts receivable tasks.
Education and Expertise
Terri Roberts Willis holds a Master’s Degree in Religion/Religious Studies from Harvard Extension School, where she studied from 2015 to 2020. She also earned a Bachelor’s Degree in Public Policy and Community Service from Emory and Henry College, completing her studies from 2007 to 2011. Her educational background equips her with a strong foundation in both policy analysis and community engagement, which she applies in her current role.
Background
Before joining CallMiner, Terri worked at Charles River Analytics as an Administrative Assistant and Hiring Coordinator from 2016 to 2018 in Cambridge. In this position, she gained experience in administrative support and recruitment processes, which contributed to her skill set in her current office management role.
HR Responsibilities
In her capacity at CallMiner, Terri Roberts Willis is responsible for coordinating and conducting new hire and annual background and drug tests. She compiles various HR reports, including EEOC analytical data and new hire onboarding surveys. Her role also involves approving and auditing bi-weekly expense reports using Concur, itemizing AUS and UK expense reports, and posting deposits for both customers and non-customers.
Operational Support
Terri provides operational support to the CFO and Finance & Accounting teams at CallMiner. Her tasks include credit card reconciliation and accounts receivable management. She plays a key role in ensuring the smooth operation of financial processes within the organization.