Toni Carpenter
About Toni Carpenter
Toni Carpenter is a Business Intelligence Analyst at CallMiner, where she has worked since 2016. She is recognized as a Speech Analytics Subject Matter Expert and has extensive experience in the field.
Work at CallMiner
Toni Carpenter has been employed at CallMiner as a Business Intelligence Analyst since 2016. In this role, she has developed expertise in speech analytics, contributing to the company's focus on enhancing customer engagement through data-driven insights. Her position is based in the Melbourne, Florida area, where she has worked remotely for eight years.
Previous Experience at Express Scripts Inc.
Before joining CallMiner, Toni Carpenter worked at Express Scripts Inc., formerly known as Medco Health Solutions, for 16 years. Her roles included Business Operations Analyst specializing in Speech Analytics from 2010 to 2015, and earlier as an Executive Assistant, Operations Analyst, and Speech Analytics Analyst & Supervisor. This extensive experience provided her with a strong foundation in business operations and analytics.
Education and Expertise
Toni Carpenter studied at Columbus State, where she gained knowledge that supports her career in business intelligence and speech analytics. She is recognized as a Subject Matter Expert (SME) in Speech Analytics, showcasing her deep understanding of the software and its applications in analyzing customer interactions.
Professional Skills and Adaptability
Toni Carpenter is known for her ability to build strong coalitions across organizations. She demonstrates adaptability by managing multiple projects simultaneously and adjusting to priority changes effectively. These skills contribute to her success in the fast-paced environment of business intelligence and analytics.