Tyler Watson
About Tyler Watson
Tyler Watson is an Associate Technical Writer at CallMiner, where he specializes in creating software documentation that simplifies complex concepts for various audiences. He has a background in education and writing, with previous roles at Florida Gulf Coast University and Lee County School District.
Work at CallMiner
Tyler Watson has been employed at CallMiner as an Associate Technical Writer since 2019. In this role, he focuses on composing documentation that supports platform upgrades and ensures that customer-facing materials adhere to industry security standards. He collaborates with subject-matter experts to produce precise and accurate documentation, contributing to the overall clarity and usability of the CallMiner platform.
Education and Expertise
Tyler Watson holds a Bachelor of Arts in Psychology from Florida Gulf Coast University, which he completed from 2009 to 2013. He furthered his education by earning a Master of Arts in English Language and Literature from the same institution, studying from 2017 to 2019. His academic background provides him with a solid foundation in writing and communication, which he applies in his current role as a technical writer.
Background
Before joining CallMiner, Tyler Watson gained diverse experience in educational and editorial roles. He worked as an Editorial Intern at Florida Gulf Coast University in 2019, a Writing Center Tutor in 2017, and a Writing Center Intern in 2018. Additionally, he served as an Instructional Assistant at Florida SouthWestern State College from 2014 to 2019 and as a Substitute Teacher for the Lee County School District from 2013 to 2014. His early volunteer experience includes a position at HOPE Clubhouse of SW FL in 2011.
Achievements
In his capacity as an Associate Technical Writer, Tyler Watson specializes in writing software documentation that simplifies complex ideas for both internal and customer-facing audiences. His contributions to the CallMiner platform include ensuring that documentation meets security standards and collaborating with experts to enhance the quality of the materials provided.