Arslan Shahid
About Arslan Shahid
Arslan Shahid is a Cloud Ops Engineer currently working at Callsign in Manchester, England, with prior experience as an Application Engineer at Link Group in Leeds. He holds a Master's degree in Information Technology Management from the University of Bradford and possesses strong skills in cloud provisioning tools and troubleshooting distributed architectures.
Work at Callsign
Arslan Shahid has been employed at Callsign as a Cloud Ops Engineer since 2021. In this role, he supports a 24x7 operational environment across multiple regions, including the EU, UAE, Asia Pacific, US, and Australia. His responsibilities include managing enterprise application dashboards using various monitoring tools such as Kibana, Grafana, Prometheus, Alert Manager, and Splunk. He also engages with third-party vendors and mobile network operators, contributing to the operational efficiency of the organization.
Previous Experience at Link Group
Before joining Callsign, Arslan Shahid worked at Link Group as an Application Engineer from 2019 to 2021. During his two years at the company, based in Leeds, United Kingdom, he developed skills in application engineering, contributing to various projects and initiatives within the organization.
Educational Background
Arslan Shahid holds a Master's degree in Information Technology Management from the University of Bradford, which he completed from 2014 to 2016. He also earned a Bachelor's degree in Business Computing Solution from Leeds Metropolitan University, studying from 2010 to 2014. Additionally, he has a B.Com in Accountancy and Commerce from Govt University of Punjab, completed from 2006 to 2008, and an I.Com in Business/Commerce from Punjab Group of College, achieved from 2003 to 2005.
Technical Skills and Certifications
Arslan Shahid possesses strong technical skills in troubleshooting distributed or microservices architecture, particularly in AI for transaction authentication. He is a Certified Kubernetes Application Developer (CKAD), demonstrating his expertise in container orchestration platforms. He is currently enhancing his skills in cloud provisioning tools like Terraform and programming languages such as Python and Java.
Career Development and Support Roles
Arslan has held various support roles throughout his career, including a position as a Software Support Consultant at Eclipse Legal Systems in 2017 and as Software Support (Implementation) at Calderdale and Huddersfield NHS Foundation Trust. These roles contributed to his experience in client and account management, as well as configuring environments for the IDENTITY platform.