𝑷𝒐𝒐𝒏𝒂𝒎 𝐒𝐀𝐅𝐞® 𝐏𝐎/𝐏𝐌, 𝐂𝐒𝐏𝐎®
About 𝑷𝒐𝒐𝒏𝒂𝒎 𝐒𝐀𝐅𝐞® 𝐏𝐎/𝐏𝐌, 𝐂𝐒𝐏𝐎®
Poonam SAFE® PO/PM, CSPO® is an Associate Product Owner with extensive experience in various domains including Fintech and Cybersecurity. She has held multiple roles in product management and business analysis across several companies, demonstrating expertise in enhancing user experience and driving product development.
Current Role at Callsign
Currently, Poonaam serves as an Associate Product Owner at Callsign, a position she has held since 2024. In this role, she is responsible for identifying gaps in the customer journey and implementing solutions to enhance user experience. Poonaam collaborates with cross-functional teams, including leadership, engineering, and UI/UX, to drive product feature execution. Her work involves utilizing product management tools such as Jira and Azure DevOps to maintain the backlog and validate features.
Previous Experience in Business Analysis
Poonaam has extensive experience in business analysis, having worked as a Senior Business Analyst at Global Payments Inc. from 2021 to 2023 and at InfoVision Inc. from 2018 to 2021. In these roles, she contributed to various projects in the fintech and SaaS domains. Additionally, she worked as a Senior Business Analyst at Callsign from 2023 to 2024, where she focused on improving product features and user experience.
Technical Background and Skills
Poonaam possesses a strong technical background, having worked as a Senior Software Engineer at Communication Crafts and e-Zest Solutions. She has expertise in creating wireframes, flow charts, and architecture diagrams to support product development. Poonaam is actively involved in sprint ceremonies, including Refinement, Sprint Demo, Daily Stand Ups, and Retrospective, ensuring smooth project execution and effective communication within the team.
Education and Qualifications
Poonaam studied Computer Science at Savitribai Phule Pune University, where she earned a Bachelor of Science (BS) degree. Additionally, she graduated from Gandharv Mahavidyalay with a focus on Indian Classical Music, achieving Madhyama Purna in Classical Singing. This diverse educational background supports her multifaceted approach to product management and analysis.
Expertise in Multiple Domains
Poonaam has developed expertise across a wide range of domains, including Fintech, SaaS, Cybersecurity, Authentication, Payments, Healthcare, Ecommerce, Mobile Applications, Finance, Retail, and Manufacturing. This broad knowledge base enables her to effectively address challenges and implement solutions tailored to various industries.