Han Y.
About Han Y.
Han Y. is an Associate Application Support Engineer at Callsign in London, with expertise in triaging operations requests and programming skills in Java, SQL, PHP, and HTML.
Work at Callsign
Han Y. has been employed at Callsign since 2019, serving as an Associate Application Support Engineer. In this role, Han is responsible for triaging operations requests and addressing support issues through ticketing systems. This position requires a strong understanding of application support and the ability to manage multiple tasks efficiently. Han's experience at Callsign spans five years, during which time they have developed skills in problem-solving and customer support in a high-volume environment.
Education and Expertise
Han Y. holds a Master of Science (MSc) in Information Science from University College London (UCL), where they studied from 2012 to 2014. Prior to this, Han earned a Bachelor of Science (BSc) in Computer Science from City University London, completing the program from 2009 to 2012. This educational background provides a solid foundation in both theoretical and practical aspects of technology and information systems.
Background
Before joining Callsign, Han Y. gained experience as a Software Developer Trainee at FDM Group in 2018, where they worked for three months. Additionally, Han served as an IT Support Assistant at Codub Consulting Ltd. in 2011 for three months. These roles contributed to Han's development of technical skills and understanding of IT support processes.
Technical Skills
Han Y. possesses programming skills in several languages, including Java, SQL, PHP, and HTML. This technical expertise supports their role in application support and enhances their ability to troubleshoot and resolve issues effectively. Han's analytical and organizational skills further complement their programming knowledge, making them a valuable asset in technical environments.
Professional Attributes
Han Y. thrives in high-pressure situations and demonstrates strong problem-solving capabilities. They are adept at multi-tasking and managing complex issues, which is essential in their current position. Han's strong analytical, communication, and organizational skills contribute to their effectiveness in supporting application operations and ensuring successful outcomes.