Jose Pilleger
About Jose Pilleger
Jose Pilleger is a Support Engineer at Callsign in the Manchester Area, United Kingdom, where he has worked since 2021. He holds a Bachelor of Commerce and a Master of Business Administration, and has previous experience in roles at NGA Human Resources and dnata.
Work at Callsign
Jose Pilleger has been employed at Callsign as a Support Engineer since 2021. In this role, he serves as the first point of contact for incident management and processes. His responsibilities include addressing technical issues and providing support to clients in the Manchester Area, United Kingdom. His tenure at Callsign has allowed him to apply his expertise in ITIL 4 methodologies and Service Value Management.
Previous Experience
Before joining Callsign, Jose Pilleger worked at dnata as a GHA Service Desk Analyst from 2017 to 2021 in Manchester, United Kingdom. In this position, he was involved in providing support and resolving service-related issues. Prior to that, he served as an Associate Global Clients at NGA Human Resources from 2013 to 2014 in Cochin, where he contributed to client management and support services.
Education and Expertise
Jose Pilleger holds a Bachelor of Commerce (B.Com.) degree with a focus on Hospitality Management from Bharata Mata College, which he attended from 2005 to 2008. He furthered his education by obtaining a Master of Business Administration (M.B.A.) from the University of Wales, completing his studies there from 2009 to 2010. His educational background supports his expertise in ITIL 4 methodologies and Service Value Management.
Background
Jose Pilleger has a diverse professional background that spans various roles in support and client management. His career began in the hospitality sector, which provided a foundation for his later roles in IT and service management. His experience across different organizations and positions has equipped him with a comprehensive understanding of incident management and client support processes.