Susana Garcia
About Susana Garcia
Susana Garcia is a Delivery Manager at Callsign, specializing in process improvement and strategic planning within agile delivery frameworks. She has extensive experience in the banking sector, having held various roles at ISBAN SPAIN and Santander UK over a span of more than a decade.
Current Role at Callsign
Susana Garcia serves as a Delivery Manager at Callsign, a position she has held since 2021. In this role, she leads delivery efforts for US clients and manages an Intelligence team distributed across various locations. Her responsibilities include overseeing project execution and ensuring that delivery aligns with client expectations and organizational goals.
Previous Experience at Santander Group
Prior to her current role, Susana Garcia worked at Santander Group in various capacities. She served as a Team Lead at ISBAN SPAIN from 2013 to 2014, and later as a Project Manager at Santander UK Technology from 2014 to 2016. Additionally, she was a Release Manager for Front end and marketing applications at Santander UK from 2016 to 2021, where she focused on managing application releases in London.
Educational Background
Susana Garcia holds a Master's degree in 'Culture, economy and society of China and India' from Universidad de Alcalá, which she completed from 2012 to 2014. She also earned a Bachelor's degree in Telecommunications Engineering from Universidad Europea. Her educational background supports her expertise in technology and project management.
Specialization in Agile Delivery
Susana Garcia specializes in process improvement and strategic planning within agile delivery frameworks. Her work philosophy emphasizes transparency, collaboration, and daily achievement of plans. She believes in the importance of flexibility and determination in management, which are crucial for leading successful digital transformations.
Career Progression and Roles
Throughout her career, Susana Garcia has held various roles that contributed to her professional development. She began as an Analyst at ISBAN SPAIN in 2010 and progressed to a Functional Business Analyst from 2011 to 2013. Her diverse experience across different positions has equipped her with a comprehensive understanding of project management and delivery.