Andy Lilly
About Andy Lilly
Andy Lilly is an Associate Technical Support Analyst currently working at CALYX and has extensive experience in technical support and social media marketing. He also owns NismoTechUK, where he showcases his computer industry knowledge through a YouTube channel.
Work at CALYX
Currently, Andy Lilly serves as an Associate Technical Support Analyst at CALYX, a position he has held since 2021. In this role, he has contributed to various initiatives, including assisting with User Acceptance Testing (UAT) and the implementation of ServiceNow as a new ticketing system. He has also documented new processes and created templates and knowledge articles to enhance service desk operations. Additionally, he has taken on the role of Subject Matter Expert (SME) for eCOA and has been recognized as a ServiceNow Champion within his department.
Previous Experience at PAREXEL
Before joining CALYX, Andy Lilly worked at PAREXEL as an Associate Technical Support Analyst from 2018 to 2021. His tenure at PAREXEL lasted three years and took place in Nottingham, United Kingdom. During this time, he gained experience in technical support, contributing to the company's operational efficiency.
Background in Technical Support
Andy Lilly has a solid background in technical support, having worked in various roles at Boots UK. His positions included 1st Line Head Office Support Analyst and 2nd Line Head Office Support Analyst, where he worked from 2013 to 2018. This experience provided him with a comprehensive understanding of support operations and customer service in the technology sector.
Education and Expertise
Andy Lilly's educational background includes studying at Truro & Penwith College, where he achieved a BTEC National Diploma in Computing and an HND in Computer Studies. His studies spanned from 1999 to 2003, equipping him with foundational knowledge in computing and technology. He also attended Richard Lander and Threemilestone, further contributing to his academic development.
Entrepreneurial Venture with NismoTechUK
Since 2013, Andy Lilly has been the owner of NismoTechUK, where he collaborates with two colleagues to innovate in the field of product reviews. He also showcases his computer industry knowledge through a YouTube channel associated with NismoTechUK, providing insights and information to a broader audience.