Glynn Parker
About Glynn Parker
Glynn Parker is an IT Service Manager at CALYX, where he has worked since 2021. He has a diverse background in IT management and procurement, with previous roles at companies such as GTA, Gullivers Travel Associates, and Hotelbeds.
Current Role at CALYX
Glynn Parker serves as the IT Service Manager at CALYX, a position he has held since 2021. In this role, he is responsible for overseeing the Service Acceptance process and managing the Non-Functional Requirements (NFR) catalogue. He has established a formal structure for IT financial management, focusing on budgeting and forecasting. Additionally, he developed a regular reporting cadence for IT financials, which includes presenting monthly, quarterly, and annual reports to C-Suite and Executive leadership.
Previous Experience in IT Management
Prior to his current role, Glynn Parker held various positions in IT management. He worked at Hotelbeds as the Global Procurement & Portfolio Manager from 2018 to 2020. Before that, he served as the Information Technology Asset Manager at Hotelbeds for three months in 2020. His experience also includes roles at Gullivers Travel Associates, where he was the Service Delivery Manager from 2008 to 2012 and the System Support Engineer from 1999 to 2005.
Career Background in Procurement and Quality Management
Glynn Parker has a background in procurement and service quality management. He worked as the Global Procurement Manager at GTA from 2016 to 2018. His earlier experience includes serving as the Global Service Quality Manager at Kuoni Group from 2012 to 2016. These roles contributed to his expertise in managing service delivery and quality assurance within the IT sector.
Educational Background
Glynn Parker attended Whitton Secondary, where he studied General Studies from 1985 to 1989. He did not achieve a formal qualification during this period. His educational background laid the foundation for his subsequent career in IT and management.
Key Contributions to IT Processes
At CALYX, Glynn Parker has implemented significant improvements in IT processes. He established a data collection process that consolidates various IT spend data sets into a single source of truth. Additionally, he created technical and business forums to review base costs and drive strategic decisions based on data. He is also accountable for the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes.