Jeetender Singh
About Jeetender Singh
Jeetender Singh is an IT Service Desk Analyst at CALYX in Hyderabad, India, with over seven years of experience in technical support and incident management. He holds a Bachelor of Technology in Electrical and Electronics Engineering from Guru Nanak Engineering College and has previously worked at Amazon Development Centre and C3i Solutions.
Work at CALYX
Jeetender Singh has been employed at CALYX as an IT Service Desk Analyst since 2022. In this role, he is responsible for providing IT support and managing incidents. His work is focused on ensuring efficient service management and technical support for users. Based in Hyderabad, Telangana, India, he has contributed to the IT service desk operations for two years.
Education and Expertise
Jeetender Singh holds a Bachelor of Technology (BTech) in Electrical and Electronics Engineering from Guru Nanak Engineering College. He has also studied Mathematics and Computer Science at St. George's Grammar School. His expertise includes incident management, IT support, technical support, service management, and supply chain management. Additionally, he has received training in CCNA, Active Directory, and networking.
Professional Background
Before joining CALYX, Jeetender Singh worked at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED as an Investigation Specialist from 2016 to 2022. His previous experience includes a role as a Senior Technical Support Specialist at C3i Solutions from 2014 to 2015. Over his career, he has accumulated more than seven years of experience in technical support, customer service, fraud analysis, and risk investigation.
Technical Skills
Jeetender Singh possesses a strong foundation in IT infrastructure and network management. His technical skills include incident management, IT helpdesk operations, and service management. He is trained in CCNA, which enhances his networking capabilities, and has hands-on experience with Active Directory. His background in technical support and customer service further complements his skill set.