Lucy Neale
About Lucy Neale
Lucy Neale serves as the VP of Service Operations at CALYX, where she oversees integrated business solutions for over 400 clients. With a background in geography and business management, she has extensive experience in managing service operations across various models and previously held key positions at PAREXEL.
Current Role at CALYX
Lucy Neale serves as the Vice President of Service Operations at CALYX since 2022. In this role, she manages the delivery and support of integrated business solutions to over 400 clients, which include major pharmaceutical companies and Contract Research Organizations (CROs). Her responsibilities encompass overseeing solutions delivered in various models such as On-Premise, IaaS, PaaS Managed Service, and SaaS. She operates within a framework that includes owned Data Centres, Managed Hosting, and Cloud Services.
Previous Experience at PAREXEL
Before joining CALYX, Lucy Neale worked at PAREXEL for a total of five years, holding the position of Director from 2013 to 2018 in Nottingham, United Kingdom. She later advanced to Senior Director of Technical Run Services from 2018 to 2022. During her tenure at PAREXEL, she contributed to various operational aspects and managed teams focused on delivering technical solutions in the clinical research sector.
Educational Background
Lucy Neale studied at the University of Worcester, where she earned a Bachelor of Science degree in Geography and Business Management from 2000 to 2003. This educational background provided her with a solid foundation in both geographical concepts and business principles, which she has applied throughout her career in service operations and management.
Leadership and Team Management
In her current position at CALYX, Lucy Neale leads a global team of 300 employees across the USA, UK, Europe, and the Asia-Pacific region. Her leadership focuses on the delivery of clinical trial and regulatory solutions, ensuring that her team meets the needs of clients in a dynamic and complex industry. Her experience in managing large teams is instrumental in maintaining high standards of service delivery.