Nicola Martin
About Nicola Martin
Nicola Martin is a Customer Service Manager with over 22 years of experience at CALYX and a prior 19 years at Parexel in Nottingham, United Kingdom. She has a background in customer care services and management, having studied at Strabane Convent Grammar.
Work at CALYX
Nicola Martin has been employed at CALYX as a Customer Service Manager since 2002. In this role, she oversees customer service operations and ensures the delivery of high-quality support to clients. Her extensive experience in customer service management contributes to the efficiency and effectiveness of the team's operations. CALYX, based in Nottingham, England, focuses on providing comprehensive solutions in the healthcare sector.
Previous Experience at Parexel
Before joining CALYX, Nicola Martin worked at Parexel for 19 years, from 2002 to 2021. During her tenure, she held various positions, including Customer Care Services and Manager of the TRS Service Desk. In her role as Manager, she was responsible for overseeing the TRS Service Desk for one year, from 2020 to 2021. Her experience at Parexel equipped her with valuable skills in customer care and service management.
Education and Expertise
Nicola Martin studied at Strabane Convent Grammar from 1984 to 1991. This educational background provided her with foundational skills that have supported her career in customer service management. Her expertise in managing customer relations and service delivery has been developed through years of practical experience in the field.
Career Timeline
Nicola Martin's career spans over two decades in customer service management. She began her professional journey at Parexel in 2002 and transitioned to CALYX in the same year. Her continuous employment in customer service roles highlights her commitment to the industry and her ability to adapt to different organizational environments.