Keri Kuper
About Keri Kuper
Keri Kuper is a Regence Med Advantage Customer Service Professional with over 20 years of experience in customer service across various industries, including airlines and retail. She specializes in assisting members with navigating complex health insurance benefits and has held positions at notable companies such as JetBlue Airways and Horizon Air.
Work at Cambia Health Solutions
Keri Kuper has been employed at Cambia Health Solutions since 2021, serving as a Regence MedAdvantage Customer Service Professional. In this role, she specializes in assisting members with navigating complex health insurance benefits. Her responsibilities include handling customer inquiries and providing solutions, demonstrating her ability to manage high-pressure situations effectively.
Customer Service Experience
Keri Kuper possesses over 20 years of experience in customer service roles across various industries. Her extensive background includes significant positions in both the airline and retail sectors. This diverse experience has equipped her with the skills necessary to address customer needs and resolve issues efficiently.
Previous Employment in the Airline Industry
Keri Kuper worked at JetBlue Airways as an Airport Operations Specialist from 2012 to 2020, contributing eight years of service in the Portland, Oregon area. Prior to that, she was employed at Horizon Air as a Passenger Service Agent from 1999 to 2008, where she spent nine years in the Portland, Oregon, United States. These roles provided her with a strong foundation in airline customer service.
Education and Training
Keri Kuper studied at Clark College from 1995 to 1997, completing a two-year program. This educational background has supported her career development and enhanced her customer service skills, which she has applied throughout her professional journey.
Retail Customer Service Roles
In addition to her airline experience, Keri Kuper has also worked in retail customer service. She was a Seasonal Front End Assistant at Costco Wholesale for two months in 2020 and served as Front Desk Staff at Portland French Bakery from 2008 to 2012 for four years. These roles contributed to her comprehensive understanding of customer service in different environments.