Lisa Da Massa
About Lisa Da Massa
Lisa Da Massa is a Senior Supplier Relationship and Performance Manager at Cambia Health Solutions, where she has worked since 2019. With over two decades of experience in customer service and operations management, she specializes in standardized process design and building strong relationships with cross-functional teams.
Work at Cambia Health Solutions
Lisa Da Massa has been employed at Cambia Health Solutions since 2019, serving as the Senior Supplier Relationship and Performance Manager. In this role, she leads teams to establish and achieve goals that align with the company’s values. Prior to her current position, she worked at Cambia Health Solutions as a Supplier Relationship & Performance Manager for five months in 2014. Her experience at Cambia Health Solutions reflects her commitment to enhancing supplier relationships and performance management within the organization.
Previous Experience at The Regence Group
Lisa Da Massa worked at The Regence Group for a total of ten years, from 2004 to 2014. She held the position of Manager, Member Support Services, where she oversaw member support operations. Prior to this role, she served as Supervisor of Telecom Customer Service for one year, from 2003 to 2004. Her tenure at The Regence Group contributed to her expertise in customer service management and operational efficiency.
Education and Expertise
Lisa Da Massa studied at Woodbury University, where she earned a Bachelor’s degree in Fashion Marketing from 1983 to 1987. Her educational background complements her extensive professional experience, particularly in areas such as standardized process design, organizational efficiency, and strategic planning. She is skilled in integrating people, processes, and technology to meet company objectives.
Career Background in Customer Service
Lisa Da Massa has a diverse background in customer service, beginning her career as a Customer Service Specialist at PacifiCare from 1996 to 1997. She progressed to become Supervisor of Customer Service at PacifiCare Health Systems from 1997 to 2002. Additionally, she worked as a Quality Assurance Supervisor at Comcast for a brief period in 2002. This extensive experience has equipped her with strong skills in recruiting, hiring, talent development, and performance coaching.
Leadership and Strategic Planning Skills
Lisa Da Massa possesses a strong ability to lead teams in establishing and achieving cascading goals that align with organizational values. She specializes in building solid working relationships with cross-functional teams and senior management. Her focus on strategic planning integrates various elements, including people, processes, and technology, to effectively achieve company objectives.