Lora Patterson
About Lora Patterson
Lora Patterson is an Enterprise Service Desk Technical Analyst III at Cambia Health Solutions, where she has worked since 2006. She previously served as a Knowledgebase Coordinator at Regence BlueShield from 2000 to 2006 and studied Business/Office Automation at Renton Technical College in 1990.
Work at Cambia Health Solutions
Lora Patterson has been employed at Cambia Health Solutions since 2006. In her role as an Enterprise Service Desk Technical Analyst III, she is responsible for providing technical support and solutions to various service desk inquiries. Her extensive experience in this position has contributed to the efficiency and effectiveness of the service desk operations within the organization.
Previous Experience at Regence BlueShield
Before joining Cambia Health Solutions, Lora Patterson worked at Regence BlueShield as a Knowledgebase Coordinator from 2000 to 2006. During her six years in this role, she focused on managing and maintaining the knowledge base, ensuring that accurate and up-to-date information was readily available for users. This experience laid a foundation for her current technical analyst position.
Education and Expertise
Lora Patterson studied at Renton Technical College, where she completed a program in Business/Office Automation/Technology/Data Entry in 1990. This educational background provided her with essential skills in office technology and data management, which have been instrumental in her career in technical support and service desk operations.
Career Overview
Lora Patterson has over 24 years of experience in the technical support field, with a strong focus on service desk operations. Her career began at Regence BlueShield, where she developed her skills in knowledge management. She has since continued to grow her expertise at Cambia Health Solutions, where she has been an integral part of the service desk team for 18 years.