Michael Jones
About Michael Jones
Michael Jones is a Member Services Specialist II at Cambia Health Solutions, recognized for his exceptional customer service with multiple World Class awards. He has extensive experience in the financial and health insurance sectors, having held various roles in companies such as People's Choice Home Loan, Bank of America, and UPS.
Work at Cambia Health Solutions
Michael Jones has been employed at Cambia Health Solutions as a Member Services Specialist II since 2015. In this role, he processes Medicare applications with a high accuracy rate during the Annual Enrollment Period. His expertise in health insurance policies contributes to the efficiency and effectiveness of the member services team. Jones has demonstrated leadership by consistently excelling in priority matrices within the organization, showcasing his commitment to high standards of service.
Previous Employment History
Prior to his current position, Michael Jones held various roles in the financial services industry. He worked as a Senior Account Executive at People's Choice Home Loan from 2002 to 2004. He also served as a Home Lending Consultant at Citi for four months in 2012. His experience includes a tenure as a Senior Mortgage Loan Specialist at Bank of America from 2010 to 2012 and as a Senior Account Executive at Aames from 1999 to 2002. Earlier in his career, he worked at Eastman Kodak as an Account Executive and at UPS as a Supervisor.
Education and Expertise
Michael Jones studied Business Administration and Management at Chabot College from 1987 to 1992. He completed his secondary education at Sturgis Brown High School from 1982 to 1986. His educational background supports his extensive experience in customer service and the financial sector, particularly in mortgage lending and member services.
Achievements in Customer Service
Michael Jones achieved 'World Class Certified' status for SQM surveys, indicating exceptional performance in customer service. He has received the World Class award seven times for maintaining an 85% or higher monthly SQM survey result, which reflects his consistent excellence in member services. His attention to detail and commitment to quality service are evident in his work, particularly during the Annual Enrollment Period for Medicare applications.