Michelle Bottorff
About Michelle Bottorff
Michelle Bottorff is a Process Improvement Technical Analyst at Cambia Health Solutions, where she has worked in various roles since 2004. She holds an Associate's degree from Pierce Community College and has experience in quality assurance, customer service, and appeals management.
Work at Cambia Health Solutions
Michelle Bottorff has held multiple positions at Cambia Health Solutions over the years. She began her tenure as a Customer Service Specialist from 2004 to 2005. Following this role, she served as an Appeals and Correspondence Ambassador from 2005 to 2007. Bottorff then advanced to the position of Appeals and Correspondence Lead, where she worked from 2007 to 2010. After a brief hiatus, she returned to Cambia as a Clinical Services Quality Assurance Specialist from 2011 to 2016. She continued in this field as a Clinical Services Quality Assurance Specialist II from 2016 until 2021. Currently, she is a Process Improvement Technical Analyst, a role she has held since 2021.
Education and Expertise
Michelle Bottorff pursued her education at Pierce Community College, where she earned an Associate's degree from 1999 to 2001. She furthered her studies at Western Washington University, focusing on Math Education from 2002 to 2003. This educational background has contributed to her expertise in process improvement and quality assurance within the healthcare sector.
Background
Michelle Bottorff's career in the healthcare industry spans over a decade, primarily at Cambia Health Solutions. Her roles have evolved from customer service to quality assurance and process improvement, reflecting her growth and adaptability in a dynamic work environment. Her experience encompasses a range of responsibilities, including appeals management and quality assurance in clinical services.
Achievements
Throughout her career at Cambia Health Solutions, Michelle Bottorff has contributed to various initiatives aimed at improving operational efficiency and service quality. Her roles have involved oversight of appeals processes and quality assurance measures, demonstrating her commitment to enhancing healthcare service delivery.