Michelle F.
About Michelle F.
Michelle F. is a Customer Service Specialist currently employed at Cambia Health Solutions in Auburn, Washington. She has a diverse educational background in Digital Media, Fine Arts, and Digital Technology, and has held various customer service roles across multiple organizations.
Work at Cambia Health Solutions
Michelle F. currently serves as a Customer Service Specialist at Cambia Health Solutions, a position she has held since 2023. Based in Auburn, Washington, she is responsible for providing support and assistance to customers, ensuring their inquiries and concerns are addressed effectively. Her role contributes to the overall customer experience within the organization.
Education and Expertise
Michelle F. has a diverse educational background. She studied at Glendale Community College, where she earned an Associate of Arts (AA) in Digital Media from 2010 to 2014. She also attended Northern Arizona University, achieving a Bachelor of Arts (BA) in Fine Arts from 2009 to 2010. Additionally, she pursued further studies at Washington State University, obtaining a Bachelor of Arts (B.A.) in Digital Technology and Culture from 2016 to 2017.
Background
Michelle F. has accumulated extensive experience in customer service and operations. Prior to her current role, she worked at various organizations, including MTI - Mobile Technologies Inc. as Client Operations from 2018 to 2019, and Washington State University as Program Coordinator (Remote) from 2017 to 2018. Her earlier roles include positions at PetSmart and Discover Financial Services, where she developed her skills in customer interaction and support.
Previous Employment Experience
Before joining Cambia Health Solutions, Michelle F. held several positions that enhanced her customer service skills. At PetSmart, she worked as an SRC Call Center Agent and New Hire Mentor from 2013 to 2015. She also served as a Customer Service Representative at Discover Financial Services from 2012 to 2013. Additionally, she was a Lead Communication Center Representative for Student Financial Services at Washington State University from 2016 to 2018.