Rachael Erwin
About Rachael Erwin
Rachael Erwin is a Process Improvement/IT Operational Excellence Manager at Cambia Health Solutions, where she has worked since 2021. With extensive experience in Lean methodologies and a background in various roles at Group Health Cooperative, she emphasizes compassion and relationship-building in her consulting approach.
Current Role at Cambia Health Solutions
Rachael Erwin serves as the Process Improvement/IT Operational Excellence Manager at Cambia Health Solutions. She has held this position since 2021, contributing to the organization's operational efficiency and process improvement initiatives. In her current role, she focuses on enhancing business processes through Lean methodologies, aiming to foster a culture of continuous improvement within the organization.
Previous Experience at Eleven8 Consulting
Prior to her current position, Rachael worked as a Lead Consultant at Eleven8 Consulting from 2019 to 2020. During her tenure, she applied her expertise in process improvement to assist various organizations in optimizing their operations. Her experience in consulting has equipped her with valuable insights into Lean methodologies and operational excellence.
Background in Quality Assurance and Process Improvement
Rachael has a diverse background in quality assurance and process improvement. She worked at Group Health Cooperative as a Quality Assurance Coordinator for one year from 1999 to 2000. Additionally, she served as a Lean Process Improvement Consultant at the same organization from 2008 to 2013, where she specialized in coaching and teaching Lean methodologies to enhance business processes.
Education and Academic Background
Rachael studied Sociology at Keene State College, earning a Bachelor of Arts degree from 1986 to 1990. She also completed her secondary education at Amherst Regional High School from 1982 to 1986. Her academic background has provided her with a strong foundation for understanding organizational dynamics and improving operational processes.
Expertise in Lean Methodologies
Rachael specializes in Lean methodologies, focusing on coaching and teaching these principles to enhance business processes. She emphasizes building relationships with customers through a shared understanding of Lean leadership. Her approach is characterized by compassion, particularly when working with leaders who are new to Lean methodologies.