Richard Pierce
About Richard Pierce
Richard Pierce serves as the Service Desk Manager at Cambia Health Solutions, a position he has held since 2022. He has over 23 years of experience in IT service management, including previous roles as Service Desk Supervisor and IT Service Desk Lead.
Work at Cambia Health Solutions
Richard Pierce currently serves as the Service Desk Manager at Cambia Health Solutions. He has held this position since 2022. Prior to this role, he worked as the Service Desk Supervisor at the same organization from 2011 to 2022. His extensive experience in service desk operations contributes to the efficiency and effectiveness of the IT support provided to Cambia's employees and clients.
Previous Experience at Cambia Health Solutions
Before becoming the Service Desk Manager, Richard Pierce worked as the Service Desk Supervisor at Cambia Health Solutions for 11 years, from 2011 to 2022. In this role, he was responsible for overseeing service desk operations and ensuring high-quality support for users. His tenure in this position allowed him to develop a deep understanding of the organization's IT needs and service delivery.
Career at The Regence Group
Richard Pierce worked at The Regence Group as the IT Service Desk Lead from 1999 to 2011. During his 12 years in this role, he managed IT service desk functions and led a team to provide technical support. His experience at The Regence Group laid the groundwork for his future roles in IT service management.
Education and Expertise
Richard Pierce earned a Bachelor of Arts degree in Political Science and Economics from the University of New Hampshire. He studied there from 1985 to 1990. This educational background provides him with a solid foundation in analytical thinking and problem-solving, which are essential skills in his roles within IT service management.