Rick Pierce
About Rick Pierce
Rick Pierce serves as the Service Desk Supervisor at Cambia Health Solutions, where he manages high severity incident management and change communication processes. He has over a decade of experience in IT support and service desk management within the healthcare industry, having worked in this field since 1999.
Work at Cambia Health Solutions
Rick Pierce has served as the Service Desk Supervisor at Cambia Health Solutions since 2011. In this role, he manages high severity incident management and oversees change communication processes. His responsibilities include ensuring effective IT support and service desk operations, which are critical in the healthcare sector. Cambia Health Solutions operates as the parent company for Regence, where Pierce has also contributed to internal IT support initiatives.
Education and Expertise
Rick Pierce earned a Bachelor of Arts degree in Political Science and Economics from the University of New Hampshire, where he studied from 1985 to 1990. This educational background provides him with a strong foundation in analytical thinking and problem-solving, which he applies in his role in IT support and service desk management within the healthcare industry.
Background
Rick Pierce has over a decade of experience in IT support and service desk management, specifically within the healthcare industry. Prior to his current position at Cambia Health Solutions, he worked for 12 years at The Regence Group as the IT Service Desk Lead. His extensive experience in these roles has equipped him with the skills necessary to effectively manage IT operations and support services.
Achievements
During his tenure at Cambia Health Solutions, Rick Pierce has been involved in various internal IT support initiatives that enhance service delivery and operational efficiency. His long-standing commitment to improving IT support processes contributes to the overall effectiveness of the service desk and the organization as a whole.