Robert Michael
About Robert Michael
Robert Michael is a Manager of Operations Technical Services at Cambia Health Solutions, where he has worked since 2016. He has extensive experience in CRM and operations, having held various roles at Cambia Health Solutions and Regence BlueShield over a career spanning more than two decades.
Current Role at Cambia Health Solutions
Robert Michael serves as the Manager of Operations Technical Services at Cambia Health Solutions. He has held this position since 2019 and has accumulated five years of experience in this role. His responsibilities include overseeing operational processes and ensuring technical services align with organizational goals. He also supervises Salesforce configuration, a role he has maintained since 2016.
Previous Experience at Cambia Health Solutions
Before his current role, Robert Michael worked at Cambia Health Solutions as a Senior CRM Administrator from 2011 to 2016. During this five-year tenure, he focused on customer relationship management strategies and system administration, contributing to the organization's CRM initiatives.
Career at Regence BlueShield
Robert Michael has extensive experience at Regence BlueShield, where he worked in various capacities. He was a CRM Strategist from 2004 to 2011, a Business Analyst from 1997 to 2001, and a Systems Analyst from 2001 to 2004. His roles involved analyzing business needs, developing CRM strategies, and providing system support, contributing to the company's operational efficiency.
Professional Background
Robert Michael's professional background spans over two decades in the healthcare and technology sectors. His career began at Regence BlueShield, where he developed a strong foundation in business analysis and CRM systems. His transition to Cambia Health Solutions allowed him to further enhance his skills in operations and technical services.
Expertise in Salesforce Configuration
In his current role, Robert Michael specializes in Salesforce configuration. He has been involved in optimizing Salesforce systems to improve operational workflows and enhance user experience. His expertise in CRM systems and technical services supports the strategic objectives of Cambia Health Solutions.