Berçin Ceren Pinar
About Berçin Ceren Pinar
Berçin Ceren Pinar is a Customer Success & Support Manager with extensive experience in customer success and localization. She has worked for notable companies such as Amazon and Cambly Inc., and holds a Master's Degree in Engineering/Industrial Management.
Current Role at Cambly
Berçin Ceren Pinar serves as the Customer Success & Support Manager at Cambly Inc. since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring effective support strategies. Her background in customer success, combined with her expertise in quality management, allows her to implement effective solutions that address customer needs. She has been instrumental in fostering positive relationships with users, contributing to the overall success of the platform.
Previous Experience at Cambly Inc.
Prior to her current position, Berçin Ceren Pinar worked at Cambly Inc. as a Customer Success professional from 2020 to 2021. During this time, she developed strategies to improve customer engagement and retention. Her experience in this role laid the foundation for her current managerial position, where she continues to build on her customer success initiatives.
Professional Background in Localization
Berçin Ceren Pinar has extensive experience in localization, having worked as a Freelance Localization Specialist for Amazon from 2017 to 2019. Additionally, she contributed to ComTranslations.TV as a Freelance Movie/TV Show Localization Specialist from 2016 to 2020. Her work in this field has equipped her with skills in translation, transcreation, and transcription, enhancing her ability to communicate effectively across diverse audiences.
Educational Qualifications
Berçin Ceren Pinar holds a Bachelor of Science degree in Petroleum and Natural Gas Engineering from Middle East Technical University, which she completed from 2007 to 2012. She furthered her education at the same institution, earning a Master's Degree in Engineering/Industrial Management from 2012 to 2014. This educational background provides her with a solid foundation in engineering principles and management strategies.
Experience in Customer Success Management
Berçin Ceren Pinar has a strong background in customer success management, having served as the Customer Success Turkey Area Manager at LanguageCourse.Net from 2016 to 2021. Her role involved overseeing customer relationships and implementing strategies to enhance user experience. This experience, along with her sales professional background, supports her current responsibilities in customer success and support.