Carla O'neal
About Carla O'neal
Carla O'Neal is an English tutor with extensive experience in remote education and customer support. She has worked in various roles, including early childhood teacher and tax office manager, and currently holds positions at Cambly Inc. and Omni Interactions.
Work at Cambly
Carla O'neal has been employed at Cambly Inc. as an English Tutor since 2020. In this role, she provides remote English language tutoring to students from various backgrounds. Her position allows her to leverage her teaching skills and engage with learners in a flexible online environment. Over her four years at Cambly, she has developed a strong understanding of the needs of English language learners and has adapted her teaching methods accordingly.
Current Role at Omni Interactions
Since 2021, Carla O'neal has worked at Omni Interactions as a GBA (General Business Associate). This remote position involves providing customer support and managing various business-related tasks. Her experience in this role complements her tutoring work, as it enhances her communication skills and customer service abilities.
Education and Expertise
Carla O'neal studied at Phillips Community Career & Tech, where she gained foundational knowledge and skills relevant to her career. Her educational background supports her roles in tutoring and customer service, allowing her to effectively communicate and assist clients and students.
Professional Background
Carla O'neal has a diverse professional background. She has worked as an Early Childhood Teacher and a Certified Nursing Assistant, which provided her with valuable experience in education and healthcare. Additionally, she has held positions such as a telephone sales representative at Vacation Tour & Travel and as a receptionist at Vicky Virtual Receptionists, where she developed her customer interaction skills.
Skills and Proficiencies
Carla O'neal is proficient in using CRM tools and ticketing systems for customer support, which enhances her efficiency in managing client inquiries. She is also skilled in using internal communications software such as Slack and Microsoft Teams, facilitating effective collaboration in remote work environments. Her experience includes creating employee schedules and managing daily accounting as a tax office manager, showcasing her organizational abilities.