Flavia Brown
About Flavia Brown
Flavia Brown is a Growth Operations Manager at Cambly Inc., where she has worked since 2019. With a background in digital marketing and customer service, she effectively combines these skills to enhance customer success initiatives.
Work at Cambly
Flavia Brown has been serving as the Growth Operations Manager at Cambly Inc. since 2019. In this role, she focuses on enhancing customer success initiatives through the application of digital marketing strategies. Her responsibilities include analyzing customer data and implementing growth strategies to improve user engagement and retention. Based in the Rio de Janeiro Area, Brazil, she has contributed to the company's growth through her expertise in digital monitoring and analysis.
Previous Experience in Social Media Monitoring
Prior to her current role, Flavia worked at 14 | Agência de Conteúdo Estratégico as a Social Media Monitoring Analyst from 2014 to 2018. During her four years in this position, she developed skills in digital marketing and customer service, which are essential for her current responsibilities. Her experience in monitoring social media trends has equipped her with the ability to strategize effectively in marketing efforts.
Background in Customer Service and Marketing
Flavia has a diverse background in customer service and marketing. She began her career as a Customer Service Intern at Descomplica in 2013, where she gained foundational experience in customer relations. Additionally, she worked as a Merchandise Hostess at The Walt Disney Company for three months in 2013, which further developed her customer service skills. Her role at FIFA during the 2013 FIFA Confederations Cup as Media Operations provided her with insights into media management.
Education and Expertise
Flavia holds a Bachelor’s Degree in Advertising from Universidade Federal do Rio de Janeiro, where she studied from 2012 to 2015. Her academic background has provided her with a solid foundation in marketing principles. She possesses expertise in HTML and CRM, which enhances her capabilities in digital marketing and customer success initiatives. This combination of education and technical skills supports her strategic approach in her current role.
Skills in Digital Marketing and Analysis
Flavia combines her customer service skills with digital marketing strategies to improve customer success. She demonstrates a creative and strategic mindset, which is vital for developing innovative marketing strategies. Her strong background in digital monitoring and analysis allows her to effectively assess marketing efforts and implement data-driven decisions that support growth operations.