Michael Fuerte
About Michael Fuerte
Michael Fuerte is an Operations Manager at Cambly Inc., where he has worked since 2021. He previously held various roles at Zūm, including Lead City Launcher, and has extensive experience in operations management and data analysis.
Work at Cambly
Michael Fuerte has been serving as the Operations Manager at Cambly Inc. since 2021. In this role, he focuses on analyzing data to develop strategies aimed at long-term growth and sustainability. He is responsible for revamping operational processes to adapt to the global market. Additionally, he engages with online English tutors to understand their needs and provides guidance to first-time tutors to ensure their success.
Previous Experience at Zūm
Before joining Cambly, Michael worked at Zūm in various capacities. He served as Lead City Launcher from 2018 to 2020, where he led the expansion of Zūm into multiple new states, including Phoenix, AZ, Miami, FL, Seattle, WA, and Alexandria, VA, within a 12-month period. Prior to that, he held the position of Operations Manager from 2016 to 2018, managing a team that achieved a 99% ride fulfillment rate while overseeing a 380% increase in daily rides across the San Francisco Bay Area, LA, and Orange County.
Education and Expertise
Michael Fuerte studied Cognitive Science at the University of California, Berkeley, where he earned a Bachelor of Arts (B.A.) from 2011 to 2015. His educational background provides him with a strong foundation in understanding human behavior and decision-making, which is beneficial in his operational roles.
Background in Operations
Michael's career in operations began with an internship at MobyDish in 2015, where he worked for three months. He quickly transitioned to a more senior role, becoming Head of Operations in 2016. His experience at MobyDish included various aspects of operations such as recruiting, customer service, payroll, sales, and management. He also worked as Operations Manager at MobyDish for three months in 2016.
Research Experience
Michael has a background in research, having worked as a Research Assistant at Gazzaley Lab from 2014 to 2015 and at Bunge Lab from 2012 to 2014. His research roles involved working in the fields of neuroscience and child cognition, contributing to his analytical skills and understanding of cognitive processes.