Saliha Beceren
About Saliha Beceren
Saliha Beceren is a Customer Success Specialist at Cambly Inc., where she has worked since 2021. She holds a Bachelor's degree in Public Relations and Publicity and a double major in Psychology from Yeditepe Üniversitesi, and has experience in customer support and project development aimed at enhancing customer satisfaction.
Work at Cambly
Saliha Beceren has been employed at Cambly Inc. as a Customer Success Specialist since 2021. In this role, she focuses on enhancing customer satisfaction and increasing sales through the development of new projects. She utilizes Zendesk to manage and resolve customer inquiries efficiently. Additionally, she plays a crucial role in bridging communication between users and the product team by sharing user feedback to inform product development. Saliha actively engages with Cambly Turkey's audience by managing and responding to inquiries on various social media platforms, including Instagram, Facebook, Twitter, and YouTube.
Education and Expertise
Saliha Beceren holds a Bachelor's degree in Public Relations and Publicity from Yeditepe Üniversitesi, which she completed from 2016 to 2020. She also pursued a double major in Psychology at the same university, achieving her degree between 2017 and 2020. Furthermore, she obtained a Master's degree in Family Counselling from Ege Üniversitesi in 2021. This educational background provides her with a strong foundation in communication and psychological principles, which she applies in her current role.
Background
Before joining Cambly, Saliha Beceren gained experience in various roles. She worked as an intern at Excel İletişim ve Algı Yönetimi for two months in 2019. Following that, she served as Customer Support at Fugo Games from 2019 to 2021, where she developed her skills in customer interaction and support. Additionally, she was a Board Member of the Public Relations and Promotion Club at Yeditepe Üniversitesi from 2019 to 2020, where she contributed to club activities in Istanbul, Turkey.
Achievements
During her tenure at Cambly Inc., Saliha Beceren has developed new projects aimed at enhancing customer satisfaction and increasing sales. Her efforts in managing customer inquiries and feedback have contributed to improved communication between users and the product team. Saliha's active engagement with Cambly Turkey's audience on social media platforms has also played a significant role in maintaining customer relations and addressing user needs.