Thekra Al Dwairi
About Thekra Al Dwairi
Thekra Al Dwairi is a Customer Success Specialist at Cambly Inc. since 2021 and has extensive experience in project management and customer support across various organizations.
Work at Cambly
Thekra Al Dwairi has been employed at Cambly Inc. as a Customer Success Specialist since 2021. In this role, she plays a critical part in developing and executing onboarding strategies in collaboration with the Manager of Customer Success. She is responsible for identifying upsell opportunities while managing customer accounts, contributing to the overall success of the company's customer engagement efforts.
Current Role at Appen
In addition to her position at Cambly, Thekra Al Dwairi has been working as a Project Professional at Appen since 2020. Her role involves managing various projects remotely, leveraging her experience in project management to ensure successful project outcomes and client satisfaction.
Previous Experience at RebelMouse
Thekra Al Dwairi previously worked at RebelMouse, where she held two positions. She served as a Product Support Specialist from 2016 to 2017 and later as an Account Manager from 2017 to 2019. In these roles, she focused on providing support and managing client accounts, enhancing customer relationships and service delivery.
Education and Expertise
Thekra Al Dwairi earned a Bachelor of Science degree in Industrial Engineering with a management track from Jordan University of Science and Technology, studying from 2002 to 2007. She also holds a PMP certification, which demonstrates her expertise in project management. Her educational background supports her roles in customer success and project management across various organizations.
Background in Project Management
Thekra Al Dwairi has extensive experience in project management, having worked in various capacities. She served as a Project Manager at The Civil Service Bureau from 2018 to 2020 and as a Project Specialist at Hewlett Packard Enterprise from 2010 to 2011. Additionally, she was a Deployment Operations Center Supervisor at Hewlett Packard Enterprise from 2011 to 2015, where she oversaw project operations.