Yoko Ogawa
About Yoko Ogawa
Yoko Ogawa is a Japan Customer Success and Growth Specialist at Cambly Inc., where she has worked since 2018. She has previous experience at Riot Games and CSK Serviceware, and studied at Sophia University.
Work at Cambly
Yoko Ogawa has been employed at Cambly Inc. since 2018, serving as the Japan Customer Success and Growth Specialist. In this role, she focuses on enhancing customer satisfaction and driving growth initiatives within the Japanese market. Her responsibilities include managing customer relationships and ensuring that users receive optimal support and resources. Ogawa's experience in this position spans over six years, during which she has contributed to the company's expansion and engagement strategies in Japan.
Previous Experience in Gaming Industry
Before joining Cambly, Yoko Ogawa worked at Riot Games as an Operations Analyst in Player Support from 2015 to 2017. In this role, she was responsible for analyzing operational processes and improving player support systems. Her work contributed to enhancing the overall player experience and operational efficiency within the gaming environment. This experience provided her with valuable insights into customer service and support in a fast-paced industry.
Quality Assurance Leadership
Yoko Ogawa held the position of Quality Assurance Team Lead at CSK Serviceware from 2013 to 2015. In this role, she oversaw quality assurance processes and led a team focused on maintaining high standards in service delivery. Her leadership contributed to the development of effective quality control measures, ensuring that services met established benchmarks and customer expectations.
Education at Sophia University
Yoko Ogawa studied at Sophia University from 2003 to 2005. This educational background provided her with foundational knowledge and skills that have supported her career in customer success and operations. The university is known for its strong academic programs, which likely contributed to her professional development.