Jeff Waldman
About Jeff Waldman
Jeff Waldman serves as the Senior Vice President of Customer Solutions at Cambridge Mobile Telematics, where he leads a team of over 150 professionals. He has extensive experience in customer service and professional services, having held various leadership roles in companies such as TrueMotion, Nuance Communications, and Siebel/Oracle.
Current Role at Cambridge Mobile Telematics
Jeff Waldman serves as the Senior Vice President of Customer Solutions at Cambridge Mobile Telematics. He has held this position since 2022 and is based in Cambridge, Massachusetts. In this role, he leads a team of over 150 individuals, focusing on professional services, customer support, and business analytics. His leadership is aimed at enhancing customer satisfaction and optimizing service delivery.
Previous Experience at TrueMotion
Prior to his current role, Jeff Waldman worked at TrueMotion as the Vice President of Client Services from 2019 to 2021. This position was part of the company before its acquisition by Cambridge Mobile Telematics. During his tenure, he focused on professional services and customer engagement, contributing to the company's growth in the Greater Boston Area.
Professional Background in Consulting and Services
Jeff Waldman has extensive experience in professional services and consulting. He worked at Siebel/Oracle as a Senior Manager in Solutions Consulting from 2004 to 2006. He also held the position of Professional Services Director at edocs from 1999 to 2004. His background includes significant roles that shaped his expertise in customer solutions and service delivery.
Education and Academic Credentials
Jeff Waldman earned a Bachelor of Science in Information Systems from Syracuse University, where he studied from 1991 to 1995. He later pursued a Master of Business Administration at Babson College, completing his studies from 1997 to 2001. His educational background provides a strong foundation for his career in technology and customer service.
Achievements in Service Optimization
Throughout his career, Jeff Waldman has implemented strategic enhancements that have led to significant improvements in customer satisfaction and mean time to resolution. He has successfully established development centers for Professional Services in various countries, including Hungary, India, and Croatia, which have enhanced global service capabilities.