Leticia Torres Rozo
About Leticia Torres Rozo
Leticia Torres Rozo is a Customer Experience Manager I at Cambridge Mobile Telematics, where she has worked since 2021. She has a background in operations and customer service, with previous experience at Uber and a strong educational foundation in marketing and English.
Current Role at Cambridge Mobile Telematics
Leticia Torres Rozo serves as Customer Experience Manager I at Cambridge Mobile Telematics. She has held this position since 2021, contributing to the company's focus on enhancing customer interactions and satisfaction. Her role involves overseeing customer service operations and ensuring a seamless experience for users of the company's telematics solutions. Leticia's experience in customer service and operations supports her effectiveness in this position.
Previous Experience at Uber
Prior to her current role, Leticia worked at Uber as Expert II from 2016 to 2019 in Boston, MA. During her three years at Uber, she gained valuable experience in customer service and operations. This role allowed her to develop skills in managing customer inquiries and providing solutions in a fast-paced environment, which she later applied in her subsequent positions.
Education and Qualifications
Leticia earned her high school diploma from Everett High School, where she studied from 2010 to 2014. She furthered her education at Salem State University, achieving a Bachelor of Business Administration (B.B.A.) and a Bachelor of Arts (B.A.) in Marketing and English from 2014 to 2018. This educational background has equipped her with a solid foundation in business principles and communication.
Career Progression at Cambridge Mobile Telematics
Leticia began her career at Cambridge Mobile Telematics as an Assistant Product Manager, a role she held from 2020 to 2021. In this position, she supported product development initiatives and collaborated with various teams to enhance product offerings. Her transition to Customer Experience Manager I reflects her growth and adaptability within the company.
Skills and Expertise
Leticia possesses excellent verbal and written communication skills, which are essential for her roles in customer experience and product management. Her comfort with operations and administrative duties complements her customer service expertise, allowing her to effectively manage customer interactions and improve overall satisfaction.