Lori Baca
About Lori Baca
Lori Baca serves as a Senior Customer Success Manager at Cambridge Mobile Telematics, where she has worked since 2021. With extensive experience in customer engagement and project management across various insurance and telematics companies, she holds a Bachelor of Science in Business Administration from Southern New Hampshire University.
Work at Cambridge Mobile Telematics
Lori Baca has been serving as a Senior Customer Success Manager at Cambridge Mobile Telematics since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success management contributes to the company's goal of providing effective telematics solutions.
Previous Experience in Customer Success Management
Before joining Cambridge Mobile Telematics, Lori Baca worked at TrueMotion as a Senior Customer Success Manager from 2020 to 2021. She also held multiple roles at INSURITAS in 2020, including Customer Service/Retention Manager and Manager of Customer Engagement. These positions helped her develop a strong foundation in customer relationship management and retention strategies.
Background in Insurance and Project Management
Lori Baca has extensive experience in the insurance sector, having worked at MAPFRE Insurance for six years as a Senior Project Analyst and later as Manager of Strategic Initiatives. She also served as Manager of Customer Engagement at Verti Insurance from 2017 to 2020. This background equips her with insights into operational efficiency and customer engagement within the insurance industry.
Education and Expertise
Lori Baca earned a Bachelor of Science in Business Administration/Management from Southern New Hampshire University, completing her studies from 1990 to 1993. Her educational background supports her expertise in customer success and management, enhancing her ability to lead teams and drive customer satisfaction.
Licenses and Certifications
Lori Baca is a licensed producer in Massachusetts and Pennsylvania. This certification allows her to operate within the insurance industry, further complementing her roles in customer engagement and success management.