Mason Andruskiewicz
About Mason Andruskiewicz
Mason Andruskiewicz is a Technical Support Engineer II at Cambridge Mobile Telematics, where he has worked since 2020. He has a background in Biomedical Engineering and experience in various roles, including CAD Engineer and Quality Engineer.
Work at Cambridge Mobile Telematics
Mason Andruskiewicz has been employed as a Technical Support Engineer II at Cambridge Mobile Telematics since 2020. In this role, he provides technical support for SDK integration and deployment of TrueMotion's platform on iOS and Android mobile technologies. He has contributed to the development and maintenance of customer support Knowledge Bases and FAQs, which enhance customer service efficiency. Additionally, he presented Root Cause Analysis (RCA) to customer stakeholders, improving their understanding of support issues. His work supports the company's mission to improve road safety through advanced telematics solutions.
Education and Expertise
Mason Andruskiewicz earned a Bachelor of Science (B.S.) degree in Biomedical/Medical Engineering from Worcester Polytechnic Institute. His education spanned from 2009 to 2013, providing him with a solid foundation in engineering principles and practices. This background supports his technical expertise in various engineering roles throughout his career, including positions in quality engineering and CAD engineering.
Background in Engineering Roles
Mason has accumulated diverse experience in engineering roles prior to his current position. He worked as a CAD Engineer at ConforMIS, Inc. from 2013 to 2018, where he focused on design and engineering tasks. Following that, he served as a Quality Engineer at EarlySense from 2018 to 2020, where he contributed to quality assurance processes. His earlier experience includes a role as a Laboratory Manager at Worcester Polytechnic Institute from 2012 to 2013, which involved managing laboratory operations.
Previous Employment Experience
Before joining Cambridge Mobile Telematics, Mason held various positions that contributed to his professional development. He worked as a Sales Associate at Puma from 2011 to 2012, where he gained experience in customer service and retail operations. His diverse work history includes roles that emphasize technical support, quality assurance, and engineering, showcasing his adaptability and skill set across different industries.
Contributions to Customer Support
In his role at Cambridge Mobile Telematics, Mason Andruskiewicz has made significant contributions to customer support operations. He has suggested process optimizations that improved the efficiency of customer support services. Additionally, he created Business Intelligence reports to analyze issues, resolutions, service levels, and customer satisfaction, providing valuable insights for continuous improvement in support functions.