Nicole Guarino
About Nicole Guarino
Nicole Guarino serves as the Director of Customer Success at Cambridge Mobile Telematics, a position she has held since 2021. With a robust background in customer success and client services, she has accumulated significant experience across various roles in the technology and healthcare sectors.
Current Role at Cambridge Mobile Telematics
Nicole Guarino has been serving as the Director of Customer Success at Cambridge Mobile Telematics since 2021. In this role, she oversees customer success initiatives and ensures that clients receive optimal value from the company's telematics solutions. Her leadership focuses on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience in Customer Success
Prior to her current position, Nicole held various roles in customer success. She worked at Cambridge Mobile Telematics as a Senior Customer Success Manager from 2017 to 2021, where she contributed to client engagement strategies. She also served as a Strategic Customer Success Manager II for a brief period in 2021, following her tenure at Workhuman as a Senior Customer Success Manager from 2015 to 2017.
Background in Client Services
Nicole has extensive experience in client services, having worked as the Director of Client Services at Healthcare Payment Specialists from 2013 to 2015. In this role, she managed client relationships in the Northeast Territory, focusing on service delivery and client satisfaction. Her career also includes positions at Perceptive Software and MEDITECH, where she developed skills in sales and account management.
Educational Background
Nicole studied at Curry College, where she earned a Bachelor of Arts degree in Business Management and Marketing from 1998 to 2002. This educational foundation has equipped her with the necessary skills to excel in customer success and client management roles throughout her career.
Early Career Experience
Nicole's early career includes significant roles in business development and sales. She worked as a New Business Development Manager at Agero, Inc. from 2008 to 2011 and as an Account Executive in Healthcare at Perceptive Software from 2012 to 2013. These positions provided her with a strong background in sales strategies and client engagement.