Sebastian Bratescu
About Sebastian Bratescu
Sebastian Bratescu is a Senior Technical Support Manager at Cambridge Mobile Telematics, bringing extensive experience in customer support and technical solutions across various industries. He previously held key roles at Shapr3D, Bitrise, and National Instruments, among others, and has a strong background in sales and business intelligence.
Work at Cambridge Mobile Telematics
Sebastian Bratescu has been serving as the Senior Technical Support Manager at Cambridge Mobile Telematics since 2023. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction. His experience in managing complex software and hardware solutions contributes to his effectiveness in this position. He works from Budapest, Hungary, where he applies his extensive background in customer support to enhance service delivery.
Previous Experience at Shapr3D
Before joining Cambridge Mobile Telematics, Sebastian Bratescu worked at Shapr3D as the Head of Customer Support from 2020 to 2022. During his two years in this role, he focused on improving customer support processes and enhancing user experience. His leadership in Budapest, Hungary, helped the company address customer inquiries and technical issues effectively.
Background in Technical Support and Management
Sebastian Bratescu has a diverse background in technical support and management across various industries. He has held positions such as Technical Program Manager at Ericsson and Senior Technical Program Manager at Bitrise. His experience spans over 15 years, during which he has developed expertise in managing customer support teams for global accounts and handling complex solutions in automation, IT, and cyber security.
Education and Expertise
Sebastian Bratescu holds a Bachelor's degree in Computer Science from the Technical University of Cluj Napoca, where he studied from 1999 to 2005. He also earned a Master of Computer Applications (M.C.A.) from Colegiul Mihai Eminescu, studying from 1994 to 1998. His educational background provides a strong foundation for his extensive experience in business intelligence and technical support management.
Achievements in Customer Support and Sales
Throughout his career, Sebastian Bratescu has demonstrated a strong sales background, successfully managing customer support teams and focusing on complex software and hardware solutions. His entrepreneurial attitude and experience in building businesses from scratch have contributed to his success in both direct and indirect channel sales. His skills in communication and presentation further enhance his effectiveness in these roles.