Candace L.
About Candace L.
Candace L. is a Tier 2 Support Representative with extensive experience in technical support roles across various companies, including Comcast Cable and BP. She specializes in data transfer, database querying, and knowledge management, contributing to effective resolution of technical issues.
Work at Campspot
Candace L. currently holds the position of Tier 2 Support Representative at Campspot, a role she has been in since 2022. In this capacity, she addresses technical escalations and provides support to customers. Her responsibilities include utilizing SQL for database querying and transferring data using cURL commands to resolve error codes. She also initiates PagerDuty alerts for high-priority issues that impact support operations.
Previous Experience in Technical Support
Prior to her role at Campspot, Candace L. accumulated extensive experience in technical support across various companies. She worked at BP as a Technical Support Representative from 2014 to 2021, where she spent seven years addressing customer technical issues. Before that, she served as a Technical Support Specialist at Sharp Electronics Corporation USA from 2008 to 2012 for four years. Her earlier experience includes a position as a Scheduler at RICOH IMAGING AMERICAS CORPORATION from 2013 to 2014 and as an Account Executive at Comcast Cable from 2006 to 2008.
Technical Skills and Expertise
Candace L. possesses a strong technical skill set relevant to her current role. She specializes in identifying and differentiating between genuine software bugs and customer training gaps in Software as a Service (SaaS) applications. Additionally, she creates and updates knowledge management documents using Confluence, contributing to the overall efficiency of the support team.
Career Timeline
Candace L.'s career spans several years and various roles in the technical support field. She began her career at Comcast Cable as an Account Executive from 2006 to 2008. Following this, she worked at Sharp Electronics Corporation USA from 2008 to 2012. After a brief period at RICOH IMAGING AMERICAS CORPORATION in 2013-2014, she joined BP, where she worked for seven years until 2021. In 2022, she transitioned to her current position at Campspot.