Kaylyn Hernandez
About Kaylyn Hernandez
Kaylyn Hernandez is a Senior Product Manager for Payments and Bookings at Campspot, where she has worked since 2021. With a background in product management across various industries, she focuses on enhancing customer experiences through technology integration.
Work at Campspot
Kaylyn Hernandez has been serving as the Senior Product Manager for Payments and Bookings at Campspot since 2021. In this role, she focuses on enhancing the payment and booking processes to improve customer experiences. Her work involves integrating new technologies and personalizing services to meet customer needs. Campspot operates in the travel sector, and Hernandez's expertise in product management plays a crucial role in the company's growth and customer satisfaction.
Previous Experience in Product Management
Prior to her current position, Kaylyn Hernandez held various roles in product management across different organizations. She worked as a Product Owner at Service Express from 2016 to 2019, where she contributed to product development and marketing strategies. Before that, she was a Product Owner at Auto-Owners Insurance for eight months in 2015. Hernandez also served as a Product Manager at SPARK Business Works from 2020 to 2021, where she focused on product direction and management.
Background in Insurance and Banking
Kaylyn Hernandez has a solid background in the insurance and banking industries. She began her career at Flagstar Bank as a Licensed Personal Banker from 2009 to 2010. She then joined Auto-Owners Insurance, where she worked in various capacities, including Section Specialist in Claims and Work Coordinator. Her experience in these roles provided her with insights into customer service and claims processes, which she later applied in her product management roles.
Education and Expertise
Kaylyn Hernandez holds an Associate's degree in Business Administration from Grand Rapids Community College, which she completed from 2010 to 2012. She furthered her education by obtaining a Bachelor's degree in Business Administration and Marketing from Baker College in 2015. Her educational background supports her expertise in product management and customer experience, particularly in integrating technology and personalizing services across various industries.
Passion for Customer Experience
Kaylyn Hernandez is passionate about personalizing customer experiences and integrating new technologies into product offerings. She enjoys collaborating with development and marketing teams to launch custom software and products. Her focus on enhancing customer interactions has been a consistent theme throughout her career, reflecting her commitment to improving service delivery in the industries she has worked in.