Charity Downing
About Charity Downing
Charity Downing is a Customer Implementation Consultant at CampusLogic, with a background in various roles within the education sector, including quality assurance and financial aid. She holds a Bachelor of Arts in Behavioral Science and is recognized for her teamwork, communication skills, and expertise in Federal Student Aid regulations.
Current Role at CampusLogic
Charity Downing serves as a Customer Implementation Consultant at CampusLogic, a position she has held since 2021. In this role, she focuses on ensuring successful implementation of solutions for clients, leveraging her extensive background in financial aid processes. Her responsibilities include collaborating with various teams to facilitate the integration of Federal Student Aid (FSA) regulations into client operations. Charity's approach emphasizes effective communication and teamwork, contributing to a positive client experience.
Previous Experience in Higher Education
Charity Downing has a diverse background in higher education, having worked in various roles across multiple institutions. She was a Quality Assurance Monitoring Processor at Ashford University from 2019 to 2021 and held positions at the University of Phoenix as a Help Desk Representative and Manager of the Non-Federal Resource Team from 2009 to 2014. Additionally, she served as an Athletic Aid Advisor at Washington State University from 2014 to 2018 and as a Student Services Specialist at Rio Salado College in 2018-2019. This experience has equipped her with a comprehensive understanding of student services and financial aid operations.
Educational Background in Behavioral Sciences
Charity Downing earned her Bachelor of Arts in Behavioral Science from Western International University, completing her studies from 2010 to 2014. This educational background provides her with a solid foundation in understanding human behavior, which is beneficial in her roles within student services and financial aid. Her studies have contributed to her ability to analyze complex data and make informed decisions in her professional capacity.
Skills and Expertise in Financial Aid
Charity Downing possesses extensive expertise in implementing Federal Student Aid (FSA) regulations, which includes making decisions regarding aid packaging and reviewing appeals. Her strong qualitative analysis skills enable her to evaluate complex data effectively, which is essential in the financial aid process. Additionally, she demonstrates critical thinking and multi-tasking abilities, allowing her to manage multiple projects and responsibilities efficiently.
Professional Attributes and Work Environment
Charity Downing is known for her fun, friendly, and open-minded demeanor, which contributes to a positive work environment. Her collaborative approach fosters teamwork and enhances communication among colleagues. Charity's ability to work effectively in complex environments showcases her adaptability and commitment to achieving organizational goals.